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Supporting and Troubleshooting Windows 10

Codice corso: 10982D
Durata corso: 5gg

Introduzione

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. 

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

70-697, Configuring Windows Devices - 70-698, Installing and Configuring Windows 10

Obiettivi del corso

After completing this course, you will be able to:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.

Troubleshoot startup issues and operating system services on a Windows 10 PC.

Perform system recovery.

Resolve issues related to hardware devices and device drivers.

Administer Windows 10 devices.

Troubleshoot issues related to network connectivity.

Configure Windows 10 devices using group policies.

Configure user settings.

Implement remote connectivity.

Configure and troubleshoot resource access.

Deploy and troubleshoot applications.

Maintain Windows 10 devices.

 

Prerequisiti

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).

Microsoft Active Directory Domain Services (AD DS) principles.

Understanding of the Public Key Infrastructure (PKI) components.

Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Struttura del Corso

Introduzione ad AutoCAD

MODULE 1: Implementing a Troubleshooting Methodology

This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.

Lessons

After completing this module, you will be able to:

Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture

Describe the Enterprise Desktop Support Technician (EDST) job role in a Windows 10 environment

Explain the Troubleshooting methodology for Windows 10

Describe Windows 10 Troubleshooting Tools

Using Troubleshooting Tools

Lab : Using Troubleshooting Tools

MODULE 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot startup issues that affect—and problematic services that run on—a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10.
 It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

Lessons

After completing this module, you will be able to:

Describe the Windows 10 Startup Recovery Environment

Describe how to configure the registry.

Explain how to Troubleshoot Startup Settings. 

Recover drives encrypted with Windows BitLocker Drive Encryption

Creating a New BitLocker Password

Configur the Registry

Exploring Windows RE

Resolving a Startup Issue

Lab : Troubleshooting Startup Issues

Lab : Recovering BitLocker-Encrypted Drives

MODULE 3: Performing System Recovery

This module describes how to resolve issues related to operating system services and how to recover a computer.

Lessons

After completing this module, you will be able to:

Troubleshoot Operating System Service Issues

Prepar for System Recovery

Recover a Computer that is running Windows 10.

Lab : Performing System Recovery

MODULE 4: Troubleshooting Hardware and Device Drivers

This module explains how to resolve issues related to device drivers and hardware devices.

Lessons

After completing this module, you will be able to:

Troubleshoot Device Drivers Failures

Describe the process of Troubleshooting Hardware

Troubleshooting a Missing Device Driver

Resolving Hardware Problems

Resolving Device Driver Problems

Lab : Troubleshooting Hardware and Device Driver Issues

MODULE 5: Administering Windows 10

This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

Lessons

After completing this module, you will be able to:

Select a suitable remote management tool or technique

Use Remote Desktop to manage remote computer

Use Windows PowerShell cmdlets and script

Use Windows PowerShell remoting to manage remote computers

Implement provisioning packages

Lab : Troubleshooting Remote Computers Through Remote Desktop

Lab : Troubleshooting a Remote Computer By Using Windows PowerShell

MODULE 6: Resolving Issues with Network Connectivity

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lessons

After completing this module, you will be able to:

Determine network settings in Windows 10

Troubleshoot issues with network connectivity

Troubleshoot name resolution issues

Lab : Resolving Network Connectivity Issues

MODULE 7: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

After completing this module, students will be able to:

Describe how you apply GPOs to computers

Working with GPOs

Resolve client-side configuration failures and GPO application issues

Lab : Troubleshooting Issues with Group Policy Application

MODULE 8: Configuring and Troubleshooting User Settings

This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.

Lessons

After completing this module, you will be able to:

Troubleshoot user Sign-In Issues.

Troubleshoot the correct Application of User Settings.

Optional: Configuring UE-V

Configuring Folder Redirection

Resolving a Folder Redirection Issue

Lab : Troubleshooting Sign-In Issues

Lab : Configuring and Troubleshooting the Application of User Settings

MODULE 9: Troubleshooting Remote Connectivity

This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

Lessons

After completing this module, you will be able to:

Describe common remote access technologies

Troubleshoot issues with VPN connectivity

Lab : Troubleshooting VPN Connectivity

MODULE 10: Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.

Lessons

After completing this module, you will be able to:

Troubleshoot issues with file permissions

Troubleshoot issues with accessing printers

Configure and troubleshoot file synchronization.

Configure and troubleshoot file recovery.

Lab : Troubleshooting File-Access Issues

Lab : Troubleshooting Printer Issues

Lab : Recovering data

Lab : Configuring and Troubleshooting File Synchronization

MODULE 11: Troubleshooting Applications

This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.

Lessons

After completing this module, you will be able to:

Troubleshoot desktop app installation issues

Troubleshoot desktop apps

Manage Universal Windows apps

Troubleshooting AppLocker Policy Applications

Troubleshooting Application Compatibility Issues

Creating a provisioning package

Applying a provisioning package

Lab : Troubleshooting Desktop Apps

Lab : Provisioning a Kiosk device

MODULE 12: Maintaining Windows 10

This module describes how to troubleshoot activation and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

Lessons

After completing this module, you will be able to:

Monitor and troubleshoot Windows 10 Performance

Applying Applications and Windows Updates

Update applications and Windows 10

Resolve a Performance-Related Issue

Configure Windows Update Settings

Lab : Maintaining Windows 10

P.IVA 06249920965
C.C.I.A.A. REA: MI - 1880014
Cap. Soc. € 12.000,00

Contatti

V.le P.A. Pirelli 6,20126 Milano
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Fax.: +39 02 694 382 35

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