Introduzione

This course provides the knowledge and skills to implement continuous feedback. Students will learn how to recommend and design system feedback mechanisms, implement a process for routing system feedback to development teams, and optimize feedback mechanisms.

Students in this course are interested in implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam.

Obiettivi del corso

After completing this course, students will be able to:

Design practices to measure end-user satisfaction

Design processes to capture and analyze user feedback from external sources

Design routing for client application crash report data

Recommend monitoring tools and technologies

Recommend system and feature usage tracking tools

Configure crash report integration for client applications

Develop monitoring and status dashboards

Implement routing for client application crash report data

Implement tools to track system usage, feature usage, and flow

Integrate and configure ticketing systems with development team's work management system

Analyze alerts to establish a baseline

Analyze telemetry to establish a baseline

Perform live site reviews and capture feedback for system outages

Perform ongoing tuning to reduce meaningless or non-actionable alerts

Prerequisiti

Students in this course are interested in implementing DevOps processes or in passing the Microsoft Azure DevOps Solutions certification exam

Struttura del Corso

MODULE 1: Recommend and design system feedback mechanisms

Lessons

After completing this module, students will be able to:

Design practices to measure end-user satisfaction

The inner loop

Continuous Experimentation mindset

Design processes to capture and analyze user feedback from external sources

Design process to automate application analytics

Design routing for client application crash report data

Recommend monitoring tools and technologies

Recommend system and feature usage tracking tools

Lab : Integration between Azure DevOps and Teams

Lab : Feature Flags

MODULE 2: Implement process for routing system feedback to development teams

Lessons

After completing this module, students will be able to:

Configure crash report integration for client applications

Develop monitoring and status dashboards

Implement tools to track system usage, feature usage, and flow

Implement routing for client application crash report data

Implement tools to track system usage, feature usage, and flow

Integrate and configure ticketing systems with development team's work management

MODULE 3: Optimize feedback mechanisms

Lessons

After completing this module, students will be able to:

Analyze alerts to establish a baseline

Analyze telemetry to establish a baseline

Perform live site reviews and capture feedback for system outages

Perform ongoing tuning to reduce meaningless or non-actionable alerts

Blameless PostMortems and a Just Culture