Introduzione

This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.

Obiettivi del corso

After completing this course, students will be able to:

Design a resilient enterprise voice solution

Design and configure network services for Lync 2013

Configure Lync Server 2013 voice features

Implement emergency voice services

Plan and configure a Lync Online or hybrid solution 

Prerequisiti

Before attending this course, students must have:

Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems

Completed Course 20336, Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online

Experience deploying Lync clients, including end user and common area devices

Familiarity with security, networking and high availability concepts

Experience with monitoring and troubleshooting on Windows Server

Understanding of Active Directory Domain Services (AD DS)

Experience managing an application remotely using Windows PowerShell 2.0 or newer

Struttura del Corso

MODULE 1: Voice Architecture

This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. 

This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.

Lessons

After completing this module, students will be able to:

Describe the Enterprise Voice features and capabilities of Lync Server 2013

Explain Enterprise Voice architecture and server roles of Lync Server 2013

Define Site Topologies for an Enterprise Voice deployment

MODULE 2: Configuring Basic Enterprise Voice Functionality

Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. 

This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. 

Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

After completing this module, students will be able to:

Create phone number normalization rules based on enterprise dialing habits

Define enterprise voice topology by using Topology Builder

Configuring Enterprise Voice

Assigning DID Numbers

Design and configure a Dial Plan

Configure Voice Policies and routes

Manage voice features for users

Lab : Preparing for Enterprise Voice

MODULE 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. 

Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Lessons

After completing this module, students will be able to:

Understand how Lync Server 2013 integrates with Exchange Server 2013 Unified Messaging (UM)

Plan for Exchange Server Unified Messaging (UM) requirements.

Configure Lync Server 2013 to work with Exchange Server 2013 UM.

Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

MODULE 4: Voice Applications

Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. 

This module discuss configuration items relevant to Enterprise Voice. 

At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. 

Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

After completing this module, students will be able to:

Describe the purpose of Call Park

Explain and manage the Unassigned Number 

Describe PSTN conferencing

Describe Response Group Services

Describe and Implement the components of Response Group Services

Lab : Implementing Enterprise Voice Applications

MODULE 5: Configuring and Deploying Emergency Calling

This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. 

The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Lessons

After completing this module, students will be able to:

Describe Location Information Service (LIS).

Understand how to set up and implement E9-1-1.

Design Location policies for an E9-1-1 implementation.

Configure LIS.

Understand how location Discovery works.

Describe the process when a user makes an emergency call

User Experience

Lab : Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1

MODULE 6: PSTN Integration

This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or Internet Telephone Service Provider (ITSP). 

Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. 

Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Lessons

After completing this module, students will be able to:

Connect Lync to the PSTN

Implement M:N interworking routing

Define a reliable route for calls by using the PSTN        

Identify Auxiliary Calling Information passed during call forwarding

Connecting to the Existing PBX

Call Routing Reliability

MODULE 7: Lync Server 2013 and Networking

This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. 

The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. T

he module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Lessons

After completing this module, you students be able to:

Planning for Media Requirements

Enable Lync Server 2013 for QoS

Enable Call Admission Control

Create network inter-site policies

Enable Media Bypass. 

Lab : Implementing Call Admission Control

MODULE 8: Phones and Devices

This module discusses selecting, deploying and configuring phones and devices to use with Lync. 

At the end of the module the student will be able to deploy and configure Lync phones and devices.

Lessons

After completing this module, students will be able to:

Understand the differences between the different types of Lync phones

Device Deployment

Recommend phones for information workers, conference rooms and common areas

Set up, configure, and manage Lync Phone Edition and compatible devices

Configure voice policies for common area phones

Deploy and support analog phone devices

MODULE 9: Lync Online Configuration and Migration

This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. 

The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Lessons

After completing this module, students will be able to:

Deploy Lync Online -Office 365 Architecture

Synchronize on-premises Active Directory and Microsoft Online Services Directory using Microsoft Online Services Directory Synchronization tool

Describe options for deploying Lync in a hybrid environment

Configure Lync split domain

Lab : Deploying Lync Online

MODULE 10: Quality of Experience

This module explains the requirements for quality of experience (QoE) monitoring. Students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Lessons

After completing this module, students will be able to:

Understand requirements for installing Monitoring server

Exploring Lync Monitoring Server Components

Identify different built-in reports

Describe each matrix available in the reports

Review Quality of Service reports

RTP and RTCP Collected Information

Lab : Exploring Monitoring Server Reports

MODULE 11: Voice Resiliency

This module examines the capabilities of Lync Server 2013 for providing voice resiliency across the enterprise.

The module explores multiple failure scenarios, such as central site, branch, and WAN failover.

Lessons

After completing this module, students will be able to:

Understand the resiliency challenges related to Lync Enterprise Voice

Describe the different Lync Server 2013 features that improve voice resiliency

Design and deploy Branch office resiliency improvements

Understand client behaviour for different outage scenarios

Lab : Implementing Voice Resiliency in Lync Server 2013